Lokey Center Program Assistant

The Context:

Emmaus House, founded in 1967, is a mission of the Episcopal Diocese of Atlanta. Emmaus House works in and serves the residents of Peoplestown and surrounding neighborhoods on Atlanta’s south side. The Peoplestown neighborhood is a historic community less than one mile from Downtown and the State Capitol.Emmaus House has two strategic priorities. The first is to create a ladder to economic opportunity that leads to financial stability. The second is providing multigenerational education supporting the next generation's economic mobility. Through these strategies, Emmaus House focuses on holistic well-being, emphasizing six essential elements: emotional health, physical health, meaning and purpose, character strengths, social connectedness, and financial security.

The Opportunity:

The Lokey Center Program Assistant at Emmaus House is a grant-funded full-time position reporting to the Chief Program Officer. The Program Assistant primary responsibility is the first point of contact for Emmaus House. 

Program Assistant:

·      Greet clients at the front desk, log-in clients and maintain Lokey Center database

·      Answer client inquiries at the front desk and by telephone

·      Receive, sort and distribute daily mail

·      Direct clients to appropriate Lokey Center staff and volunteers to serve them

·      Check emails daily and respond by next business day

·      Submit Lokey Center monthly service report by the 5th of each month

·      Ensure reception area is tidy and presentable, with all necessary office supplies and information available to clients

·      Other tasks and responsibilities that may be assigned

Required Qualifications:

·      Minimum of three years of related experience.

·      Experience working with low-income families and individuals.

·      Proficiency in Microsoft applications, including Word, Excel, and Outlook.

·      The ability to work with a diverse group of clients, including racially diverse populations and individuals dealing with behavioral health, substance use disorders, or other disabilities.

·      Completion of a background check according to the policies of the Episcopal Diocese of Atlanta before beginning employment.

·      Completion of Safeguarding training modules as required by the Episcopal Diocese of Atlanta.

Preferred Qualifications:

·      Ability to work in high-intensity and emotional atmospheres where clients seek assistance.

·      Experience in conflict resolution and verbal de-escalation.

·      An ability to work well in team settings, good judgment, a sense of humor, and composure under pressure.

·      Strong organizational, verbal, and written communication skills.

·      A positive attitude to create an optimal work and social environment.

·      Ability to take direction and be flexible in work assignments.

Compensation:

·      Salary Range $21-$23 hourly.

Emmaus House provides a competitive benefits package, including medical and dental insurance, generous PTO, and a 15% 401(K) contribution. 

Please submit a resume and letter of interest describing why you are a good candidatefor this position to David-Lee Mattison @ david-leemattison@emmaushouse.org by February 15.