Program Operations & Compliance Manager

Position Title: Program Operations & Compliance Manager

Reports to: Team Lead - Silver Lake Camp and Retreat Center

Department: Outdoor Ministries

FLSA: Exempt, Seasonal (March- September) 

Hours: Full-time, recognizing light and heavy seasons 

Salary: $2,000, Bi-weekly 

Location: Hybrid / with on-site housing and meals provided during camp season. Sharon, CT

Position Summary 

The Program Operations and Compliance Manager position is a seasonal role which serves as the primary and operational compliance lead supporting summer camp and retreat programming at Silver Lake Camp and Retreat Center. This role functions as a key second-in-command to the Team Lead, complementing programmatic and relational leadership with strong oversight of hiring systems, staff compliance, documentation, logistics, and operational quality control. This role provides oversight of the full operational and compliance initiatives of the Silver Lake Camp and Retreat Center, emphasizing program vision, relationships and community engagement.  

The position ensures that staff, volunteers, and operations meet organizational, regulatory, and accreditation requirements while maintaining safe, well-run, and well-documented programs. The role blends administrative leadership, compliance oversight, staff coordination, and on-site operational presence, with variable hours leading up to summer and full-time responsibilities during the summer season.  

This is a seasonal, exempt position. Variable hours in spring and pre-summer, focused on hiring systems, onboarding, compliance preparation, and administrative setup.  

Full-time during the summer camp season, with on-site leadership and weekend coverage as needed.  

Key Duties and Responsibilities 

Staffing, Hiring, and Compliance Leadership 

• Lead administrative and compliance processes for summer staff and volunteer hiring, onboarding, and documentation. 

• Track staff and volunteer certifications, background checks, required trainings, and regulatory credentials. 

• Monitor compliance with ACA standards, HR requirements, licensing regulations, and organizational policies. 

• Maintain accurate, audit-ready records related to staff files, training logs, and compliance reporting. 

• Prepare compliance updates and documentation for leadership and accreditation processes as required. 

• Serve as a quality-control checkpoint to ensure staffing processes are completed fully and correctly. 

• Send, track, and manage HR-related communications to staff and volunteers. 

Volunteer & Seasonal Staff Systems Support 

• Support volunteer communication, scheduling, confirmations, and check-in procedures. 

• Maintain accurate and current volunteer and seasonal staff contact lists. 

• Serve as a primary operational point-of-contact for volunteers and seasonal staff during retreats and summer programming. 

• Assist with meeting operational needs of Sigma Camp and other designated programs, as requested. 

On-Site Operational & Weekend Support 

• Provide hands-on operational support during retreat weekends and program days. 

• Support daily program execution by ensuring logistics, staffing coverage, schedules, and systems are functioning smoothly. 

• Assist with food service support, including preparation, dishwashing, hosting, and cleanup as needed. 

• Set up and break down equipment for camp activities, retreats, and rentals. 

• Assist with facility cleaning, tidying, stocking, and light organization in coordination with site staff. 

• Respond to guest needs, troubleshoot operational challenges, and handle routine on-site problem-solving. 

Operational Continuity & Support 

• Assist with inventory tracking, archiving, and documentation related to ongoing operations. 

• Support administrative and operational initiatives as assigned to ensure consistency and readiness across programs. 

• Provide additional operational or administrative support to the Team Lead or Silver Lake staff as needed. 

Administrative & Documentation Support 

• Assist the Administrator/Registrar with mailings, outreach, and administrative projects. 

• Support receiving and documentation of food deliveries and operational supplies. 

• Maintain organized digital and physical filing systems related to compliance, staffing, and operations. 

Qualifications Required 

• Experience in camp, youth programs, education, nonprofit operations, or seasonal staff management 

• Demonstrated ability to manage compliance, documentation, and hiring processes 

• Strong organizational, detail-tracking, and process-management skills 

• Comfort serving in a second-in-command / operations lead role 

• Experience working with volunteers and seasonal staff 

• Ability to maintain confidentiality and manage sensitive personnel information 

• Strong judgment, reliability, and steady leadership presence 

• Familiarity with ACA standards, HR compliance, or youth safety requirements 

• Ability to work long hours and live on-site during camp sessions (housing provided). 

• Commitment to the mission and values of Silver Lake and the Southern New England Conference, UCC. 

Preferred 

• Bachelor’s degree in education, recreation, ministry, or related field. 

• Experience with volunteer coordination and community engagement. 

• Wilderness first aid, CPR, or similar certifications. 

• Familiarity with outdoor ministry, justice-centered programming, and UCC traditions. 

Conference-Sponsored Events  

• The Program Operations & Compliance Manager will be required to participate in Conference-Sponsored events throughout the year as per their supervisor.   

Physical Requirements 

Data Utilization - Requires the ability to review, classify, categorize, prioritize, and/or analyze data, and/or information. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships. 

Equipment, Machinery, Tools, and Materials Utilization - Requires the ability to use computer hardware and software and database systems in regular performance of job duties. 

Verbal Aptitude - Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data, and information. 

Mathematical Aptitude - Requires the ability to perform addition, subtraction, multiplication, and division; ability to calculate decimals and percentages; may require ability to utilize principles of fractions and/or interpret graphs. 

Functional Reasoning - Requires the ability to apply principles of influence systems, such as: motivation, incentive, and leadership. Ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution. 

Situational Reasoning - Requires the ability to exercise the judgment, decisiveness, and creativity required in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable. 

ADA Compliance  

Physical Ability - Tasks involve the ability to travel to meetings outside the office, exert moderate physical effort, and may involve some lifting, carrying, pushing and/or pulling of objects and materials up to 20 pounds. Tasks may involve extended periods of time at a keyboard or workstation and/or repetitive motion. 

Sensory Requirements - Some tasks require visual perception and discrimination. Requires oral communications ability. 

Environmental Factors - Tasks are occasionally performed with exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, or pathogenic substances. 

Application Submissions: 

Interested internal/external applicants may submit a cover letter and resume to search@sneucc.org or submit directly to the Southern New England Conference, UCC website at www.sneucc.org/classifieds by no later than, February 18, 2026. 

EEOC Policy

The Conference provides equal employment opportunities and does not discriminate in employment opportunities or practices on the basis of race, color, religion (except insofar as ordination or religious background may be a qualification for a position), sex, national origin, ancestry, age, disability, marital status, sexual orientation or preference, gender, gender identity or gender expression, pregnancy, genetic information, military status, or any other class or status protected by law.