Sr. Director of Housing and Family Services

Are you passionate about helping families thrive and creating meaningful community impact? Do you enjoy leading teams, building strong programs, and making a difference in the lives of others every single day? If so, we would love to meet you! At Our House, we are more than an organization. We are a mission driven team committed to empowering families experiencing homelessness with the support, resources, and opportunities they need to achieve long term stability and success. We are seeking a compassionate, strategic, and dynamic leader who is ready to bring vision, innovation, and heart to our Housing and Family Services team.

Position Summary:

The Sr. Director of Housing and Family Services provides strategic leadership for family services programs, directing a team of Family Advocates to support vulnerable families through comprehensive, data-driven service delivery and program development. Specifically, this position provides oversight and management of shelter services, rapid rehousing programming, family services and workforce development. The Sr. Director of Housing and Family Services works in close strategic partnership with the Sr. Director of Early Care and Learning to ensure comprehensive, integrated support for children and families. The incumbent will serve as a member of the Our House Leadership team and report to the Chief Impact Officer to ensure organizational development, growth, and performance according to the strategic plan, regulatory guidelines, and annual goals.

Strategic Leadership Responsibilities:

Leadership and Team Management 

·      Provide comprehensive leadership and supervision to all direct reports.

·      Implement robust performance management system for all direct reports.

·      Develop and execute strategic professional development plans.

·      Conduct performance evaluations and coaching for all direct reports.

·      Create performance metrics and accountability frameworks.

·      Foster a culture of continuous improvement and professional growth.

 Program Oversight and Strategic Development 

·       Establish and maintain policy council engagement.

·      Develop annual and multi-year strategic action plans.

·      Implement Parent, Family, and Community Engagement (PFCE) framework.

·      Conduct comprehensive community needs assessments.

·      Collaborate with Policy Council, Board, and cross-functional teams.

·       Facilitate quality improvement meetings.

·       Monitor process for eligibility and enrollment for all programs

·       Creates and maintains a system that provides access to Our House programs and is coordinated across all programs

 Family Services System Management 

·       Design and oversee family needs assessment methodology.

·      Develop standardized case management protocols.

·      Establish research-based parenting curriculum.

·      Create systems for tracking family progress and outcomes.

·      Implement data-driven continuous improvement processes.

·      Ensure compliance with Head Start Performance Standards.

 Partnership and Resource Development 

·      Build collaborative relationships with community organizations.

·      Develop comprehensive community resource networks.

·       Establish partnerships to support overall family well-being.

·      Collaborate with disability services agencies.

·      Support child and family health initiatives.

Disclaimer: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of Our House.

Qualifications: 

Education 

·      Bachelor’s Degree from a four-year accredited college or university in Social Science or related field required, master’s degree in social work, Psychology, Counseling, or related field preferred.

Experience

·       Three years of related experience required and 2 years of supervisory experience; one year of working with families experiencing homelessness.

·      Demonstrated success in program development.

·      Proven track record of team leadership.

·      Experience with Head Start or similar family support programs.

·       Experience overseeing HUD Rapid Rehousing programs, including compliance with federal guidelines, performance measurement, and successful outcomes in housing stability.

·       Skilled in managing data and reporting within the Homeless Management Information System (HMIS), ensuring accurate documentation, service coordination, and reporting in alignment with local Continuum of Care standards.

Schedule Requirements:

·       This is a full-time, on-site position.

·       Standard work hours are Monday through Friday, during regular business hours.

·       Occasional evening or weekend availability may be required for special events, meetings, or program needs.

Skills:

·       Strategic Planning & Change Management: Exceptional ability to lead organizational planning and drive successful change initiatives across complex systems.

·       Organizational & Time Management: Skilled in prioritizing multiple responsibilities and meeting deadlines in fast-paced environments.

·       Team Leadership & Development: Proven experience guiding, developing, and motivating cross-functional teams to achieve programmatic and operational goals.

·       Data-Driven Decision Making: Uses data insights, including child observation tools and management systems, to inform strategic decisions and improve service outcomes.

·       Technological Proficiency: Advanced user of Microsoft Office Suite and relevant platforms such as HMIS, and other operational systems.

·       Regulatory Compliance: Demonstrated expertise in ensuring compliance with HUD, state, and local regulations, including Rapid Rehousing and early learning standards.

·       Collaborative Leadership: Fosters interdisciplinary collaboration and team alignment while maintaining a high standard of accountability and professionalism.

·       Strong Communication & Interpersonal Skills: Highly effective verbal and written communicator with well-developed interpersonal skills for engaging diverse audiences.

·       Emotional Intelligence: Exhibits empathy, emotional awareness, and discretion in interactions with staff, clients, and stakeholders.

·       Innovative & Solution-Focused: Continuously identifies opportunities for improvement and implements creative, actionable solutions.

·       Positive & Proactive Attitude: Maintains a constructive, forward-thinking mindset that supports organizational resilience and adaptability.

·       Confidentiality & Integrity: Handles sensitive information with the utmost discretion, integrity, and respect for privacy.

·       Commitment to Growth: Actively pursues professional development and encourages a culture of continuous learning.

·       Program Design & System Oversight: Skilled in designing strategic programs, managing complex systems, and aligning resources to achieve mission-driven results.

Physical Requirements:

·       Ability to sit or stand for extended periods while working at a computer, attending meetings, or conducting program oversight.

·       Occasional lifting or moving of items up to 25 pounds, such as files, supplies, or outreach materials.

·       Visual and auditory acuity sufficient to engage in virtual and in-person meetings, conduct site visits, and assess facility conditions or client needs.

·       Capacity to work in a variety of environments, including office settings, residential housing units, and community service locations.

Health Requirements:

• Proof of Tuberculosis (TB) test clearance required prior to employment.
• Must comply with any additional health screenings or vaccinations required by Our House or other regulatory agencies.

Work Environment:

·       Work is performed in a combination of office settings, residential housing sites, and community-based environments.

·       Regular interaction with staff, clients, external partners, and community stakeholders in dynamic and sometimes high-pressure situations.

·       May encounter individuals in crisis or experiencing homelessness, requiring calm, empathetic, and solution-focused responses.

·       Environment requires flexibility, cultural sensitivity, and a commitment to serving vulnerable and diverse populations.

Other Requirements:

• Must be able to travel between program sites as needed.