Anticipated Start Date: August 1, 2026
Responsibilities:
- Support the planning, coordination, and execution of the activities and initiatives of GAIN’s direct services;
- Manage the help line and support intakes and referrals in collaboration with case managers, volunteers, and with supervision from the Director of Client Care;
- Manage volunteer onboarding processes, data management, training and orientations for Client Care Volunteer Program
- Develop thorough understanding of existing volunteer lifecycle and flow; proactively and independently envision new efficiencies and solutions to problems; work with Director of Client Care to implement workflow and process improvements;
- Oversee the full volunteer lifecycle from initial interest through onboarding, engagement, and offboarding, ensuring a smooth, organized, and positive experience at each stage;
- Assist in planning events, clinics, and outreach initiatives. This may include managing marketing materials, managing communications with volunteers, community partners, the community, and capturing feedback and attendance data;
- Manage volunteer recognition initiatives, sharing non-legal volunteer opportunities and managing up-to-date opportunity list;
- Oversee timely client follow-up, documentation for assistance disbursements, and report preparation for the Director of Client Care;
- Monitor and oversee data entry and collection within GAIN’s case management systems, ensuring accuracy and completeness, while tracking reporting deadlines and supporting timely data reporting efforts.
- Coordinate with GAIN’s Grants Manager to compile and submit grant reports, supporting compliance activities and ensuring data aligns with reporting requirements; and
- Perform additional administrative duties as needed.
Qualifications:
- Bachelor’s degree in relevant field
- Bilingual English/Spanish preferred
- Experience with non-profit organizations, including federal grant management, highly preferred
- Knowledge of Salesforce, WordPress, Zenefits, Bill.com, Zoom, Google Suite, preferred.
- Excellent attention to detail and strong organizational skills
- A proven ability to exercise discretion and independent judgment
- Excellent analytical and communication (written and verbal) skills
- Excellent ability to collaborate and work cross functionally across an organization
- A passion for fulfilling GAIN’s mission and/or serving vulnerable immigrant populations
